At Truckers Easy Long Life, we stand behind the quality of our product and want our customers to be fully satisfied. If you are not completely satisfied with your purchase, you may request a return in accordance with the following policy.
Eligibility for Returns:
• Returns are accepted within 30 calendar days of the delivery date.
• The product must be unused, unopened, and in its original packaging.
• Items that have been used, damaged, or altered in any way are not eligible for return.
• The customer is responsible for all return shipping costs.
Return Procedure:
1. To initiate a return, please contact our Customer Support Team at [your email or contact form link] to receive the return address and instructions.
2. The product must be securely packed to prevent any damage during transit.
3. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we do not guarantee receipt of your returned item.
Inspection and Refund Process:
• Upon receipt of the returned item, the product will be inspected to ensure it meets the return conditions.
• If the product is verified as unused, undamaged, and in original packaging, a refund will be issued to the original payment method.
• Refunds are processed only after inspection and may take 7-10 business days to appear on your account, depending on your bank or card issuer.
• Shipping fees are non-refundable.
Important Notes:
• Refunds will not be issued for items returned in used, damaged, or incomplete condition.
• The customer is solely responsible for any loss or damage during return shipping.
• We reserve the right to refuse returns that do not meet the above conditions.
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For all return and refund inquiries, please contact:
Email: info@truckerseasylonglife.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
